Withdrawing Funds Back to Your Wallet or Bank
Withdrawals follow a straightforward path: open the cashier, switch to the withdrawal tab and select the method you want to receive funds into. We support payouts to Touch 'n Go eWallet, Boost, GrabPay and local bank accounts via DuitNow — the same channels you deposit through, so there is no need to register a new destination. Your account must have completed identity
verification before a withdrawal can be processed; this step protects your balance and keeps the account secure. Once the request is submitted and confirmed, it moves into processing; the cashier screen shows the current status so you are not left guessing.
- Open withdrawal in the cashier — Go to the cashier and select the withdrawal tab. Your verified payment methods appear in a list — pick the one you want funds sent to.
- Enter the withdrawal amount — Type the RM amount. The cashier will display the minimum and any conditions tied to your account balance before you confirm.
- Complete identity confirmation — If this is your first withdrawal or a large amount, you may be prompted to verify your identity. This keeps your funds going to the right account.
- Track the request status — Your withdrawal appears in the cashier history with a live status. Contact live chat if the status has not updated within the timeframe shown on screen.